Chat bot settings
  • 18 Feb 2022
  • 2 Minutes to read
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Chat bot settings

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In Talenteria, you can add a chat bot to your career sites. For example, you can use this feature as a recruitment bot, which would answer the frequently asked questions. Once you configure and activate the chat bot, it becomes available on all your career sites.

Set up the chat bot

To set up the chat bot:

  1.  Go to Settings > Chat Bot Settings.
  2.  In the Create Question Pattern window, fill in the fields as described below:
    • Bot Name - Specifies the name of the bot that will be displayed in the chat bot window.
    • Welcome Message - Specifies the first message that will be displayed once the site visitor opens the chat bot. You can use the HTML formatting.
    • Unknown Answer Message - Specifies the message that will be displayed if there are no matches in the question patterns for the question asked.
  3. Create new or update existing question patterns. 
  4. Select the Active check box to make the chat bot available on all your published career sites.

Create a new question pattern

For the chat bot to be able to answer questions, you must set up question patterns. A question pattern is a combination of a question pattern (word(s) or word combination(s) that must be matched to return the answer) and an answer (what will be returned if there is a match with the question pattern).

To create a new question pattern:

  1.  In chat bot settings, select Create a New Question Pattern in the top right corner to add a new question pattern.
  2. Fill in the fields as follows:
    • Question Pattern - Specifies the pattern of a question. It may include words and phrases. If any of the words or phrases has a match in a question, the answer specified in the Answer field will be returned. Note that:
      • If you specify several words (a phrase), the question must have a word combination that fully matches your phrase to get the answer.
      • You can use vertical bar (|) as the OR operator to specify several words/phrases in a single question pattern. A match to any word/phrase will return the answer. If you use phrases with the vertical bar, enclose each phrase in brackets. Examples:
        • word1|word2|word3
        • (word combination 1)|(word combination 2)
        • word1|word2|(word combination)
    • Answer - Specifies the answer that will be returned if there is at least one match with the question pattern. You can use the HTML formatting.
  3. Select the Create button to complete the creation of the question pattern. The created question pattern becomes available immediately if the chat bot is active.
  4.  Repeat steps 5 to add more question patterns to suit your needs.

Update a question pattern

To update a question pattern:

  1. In chat bot settings, select a question pattern that you want to update.
  2.  In the Update Question Pattern window, update the Question Pattern and/or Answer fields. See the procedure above for information on how to fill in these fields.
  3.  Select the Update button. The updated question pattern takes effect immediately if the chat bot is active.

Remove a question pattern

To remove a question patterns:

  1. In chat bot settings, in the Remove Pattern column, select the  icon next to the question pattern that you want to remove.
  2. Select Yes, delete it! on the confirmation message that appears.

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